Batteries Plus Bulbs
  • Product Support - Bulbs Team
  • Hartland, WI, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 401(k), Tuition Reimbursement & more..

Customer/Product Support Reps make a base pay PLUS an Incentive Bonus!

Batteries Plus Bulbs is hiring for an entry-level Product Representative! As a Product Support Representaitive, you will provide product support and knowledge on our Bulb Team to all of our Corporate and Franchise stores by utilizing web research, electronic cross-reference system quickly and efficiently. Your day is filled with a range of focused support and service tasks where you will develop strong and positive relationships with the Batteries Plus Bulbs stores.

Key Qualifications:

  • Ability to assess customer and store issues when they arise, then provide a solution or reassure them that you will promptly find a solution.
  • Abilty to learn and maintain an abundant amount of product knowledge and thrive on changes as the products and the buisness evolve.
  • Ability to maintain composure and customer focus while researching, troubleshooting, and/or resolving an issue.

An individual will have a variety of job responsibilities that consist of the following and more!

Customer Service
• Interfaces with corporate and franchise stores as well as customers on problematic situations
• Maintains call log, problem resolution proficiency standards, and customer satisfaction levels
• Works with outside suppliers as well as corporate and franchise stores to ensure approved vendor programs are correctly utilized and maintained
• Escalates problem situations to management when necessary

Product Support
• Develops program and product expertise to provide technical product support
• Works with outside vendors for problem resolution
• Communicates with Product Managers, Category Managers and Suppliers to ensure the accuracy of product information entered into company electronic cross-reference system
• Assists Product Support Manager in implementing call avoidance strategies
• Provides weekly reporting and documentation as required

• Minimum high school degree
• Demonstrated technical aptitude and or technical experience
• Excellent listening, verbal and written communication skills
• Strong working knowledge of Microsoft Office applications; Counterpoint experience a plus
• Demonstrated ability to use internet and electronic cross reference system to search and find answers and solutions
• Strong interpersonal skills with ability to work as a team member, as well as being a self-starter and independent worker
• Demonstrated ability to work with minimal direction as a resourceful, independent problem solver
• Strong organizational skills with the ability to effectively manage and prioritize multiple tasks and projects. Excellent detail and follow up skills


Batteries Plus Bulbs is an Equal Opportunity Employer Disability/Vet.

Batteries Plus Bulbs
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