Batteries Plus Bulbs
  • Product Support - Customer Care Team
  • Hartland, WI, USA
  • Hourly
  • Full Time

Customer Care Reps make a base pay PLUS an Incentive Bonus!

Batteries Plus Bulbs is hiring for an entry-level Customer Care Representative! But this position is not your average customer service role. Within this role, you will provide customer/product support and knowledge to all of our Corporate and Franchise stores by utilizing web research and an electronic cross-reference system. We are looking for a team player with a strong sense for customer relations and strong problem solving skills to be part of our growing company!

This individual will have a variety of job responsibilities that consist of the following:

Customer Service

  • Interfaces with corporate and franchise stores as well as customers on problematic situations
  • Maintains call log, problem resolution proficiency standards, and customer satisfaction levels
  • Works with outside suppliers as well as corporate and franchise stores to ensure approved vendor programs are correctly utilized and maintained
  • Escalates problem situations to management when necessary

Product Support

  • Develops program and product expertise to provide technical product support
  • Works with outside vendors for problem resolution
  • Communicates with Product Managers, Category Managers and Suppliers to ensure the accuracy of product information entered into company electronic cross-reference system
  • Assists Product Support Manager in implementing call avoidance strategies
  • Provides weekly reporting and documentation as required

Qualifications

  • Minimum high school degree
  • Demonstrated technical aptitude and or technical experience
  • Excellent listening, verbal and written communication skills
  • Strong working knowledge of Microsoft Office applications; Counterpoint experience a plus
  • Demonstrated ability to use internet and electronic cross reference system to search and find answers and solutions
  • Strong interpersonal skills with ability to work as a team member, as well as being a self-starter and independent worker
  • Demonstrated ability to work with minimal direction as a resourceful, independent problem solver
  • Strong organizational skills with the ability to effectively manage and prioritize multiple tasks and projects. Excellent detail and follow up skills

 

Batteries Plus Bulbs is an Equal Opportunity Employer Disability/Vet

 

Batteries Plus Bulbs
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If you need assistance seeking a job opportunity at this company, or if you need reasonable accommodation with the application process, please contact hr@batteriesplus.com

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