Batteries Plus Bulbs
  • Information Technology - Point of Sale
  • Hartland, WI, USA
  • Hourly
  • Full Time

Join a Helpdesk Team that truly values a team environment! We have an exceptional team of representatives that have a vast amount of experience and expertise to help you become a successful team member!  This team has a large responsibility of supporting our franchises, corporate stores and staff members with hardware, software, and network issues. This is an opportunity to join a fast-paced environment where you can have the freedom and responsibility to contribute to our stores' success


Essential Responsibilities

  • Support the company standard application software with a focus on the point of sale system
  • Manage a workload of support issues on a timely basis; contribute to team service levels and customer satisfaction.
  • Accurately log 100% of support calls taken in call tracking application.
  • Contribute to knowledge sharing and actively participate in collaboration within the team and with other departments.
  • Continuous development of knowledge, skills, and abilities in the products supported.
  • Provide status to external users and internal staff on a timely basis.
  • Develop positive relationships within the team, with other teams and with clients. 
  • Assist with training of employees and franchisees as needed.
  • Assist in project work as assigned.
  • Create and update documentation for support team members and customers.


Qualifications

  • High School Diploma or equivalent required
  • Minimum 2 years experience troubleshooting application software (accounting, distribution, retail) in a customer service environment
  • Demonstrated technical aptitude with the ability to learn the Batteries Plus technical tool set.
  • Understanding of basic computer software.
  • Ability to work with minimal direction as a resourceful, independent problem solver.
  • Ability to take ownership of a project.
  • Proactive team player that demonstrates a high degree of attention to quality, detail, correctness and deadlines in a multi-tasking, priority changing environment.
  • Independent thinker with excellent oral, listening, analytical and problem solving, and conflict resolution skills.
  • Exceptional customer service orientation with strong interpersonal and relationship building skills; the ability to maintain patience in the face of inexperienced computer users.
  • Must be able to work with a variety of people and departments, and maintain confidentiality.
Batteries Plus Bulbs
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If you need assistance seeking a job opportunity at this company, or if you need reasonable accommodation with the application process, please contact hr@batteriesplus.com

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