Batteries Plus Bulbs
  • Information Technology
  • Hartland, WI, USA
  • Hourly
  • Full Time

Full-benefits package including medical, dental, vision, and life insurance options, PTO - paid time off, holiday pay, 401(K) and match, pet insurance options, health and wellness programs, gym discounts, tuition reimbursement program, employee discounts, VTO- Volunteer Time Off, business casual work environment, and more!


The IT  Help Desk - Tier 1 Support, Application Support Analyst position supports first-line end-user support for our franchise stores, corporate stores, and staff members for our 700+ retail stores nationwide. Located at the Batteries Plus Bulbs corporate office and national headquarters in Hartland, WI, the IT  Help Desk - Tier 1 Support role is a vital member of our in-house information technology team.  You will provide trustworthy over the phone support to provide solutions to computer hardware and application software functions related to POS / Point-of-Sale.  

The ideal candidate for the IT Help Desk - Tier 1 Support role will have two or more years of experience in troubleshooting software or related education in the information technology field.  This position is located in a fast-paced, fun, team-focused, IT support center in a call center environment. Does this sound like you great next opportunity in the information technology field?

Responsibilities:

  • Perform Tier 1 support activities including handing income phone calls and emails in a help desk environment
  • Escalate complex issues as needed to Tier 2 and Tier 3 support
  • Support VPN infrastructure, any LAN components and retail hardware related to POS /Point-of-Sale technology support 
  • Spend approximately 90% of their time on the phone with internal customers 
  • Maintain call logs and proper documentation
  • Provide issue resolution and support

Qualifications:

  • High School Diploma or equivalent, Associates Degree in Information Technology field helpful 
  • 2+ years of experience troubleshooting application software or related education 
  • 2+ years of customer service experience 
  • Demonstrated strong verbal communication skills
  • Passion for resolving issues and providing trustworthy support
  • Ability to work rotating schedule including daytime, early evening, and some weekends

 

A Bit About Us:

Trust is the center of our business. It governs everything we do and makes up the heart of our brand promise, "Today and every day, our neighbors trust us to help repower their lives". Our story began in 1988 with a single location in Green Bay, WI. Today, Batteries Plus Bulbs has over 700 retail store locations across the country. We are the nation's largest growing battery and light bulb franchise. Our stores provide an impressive selection of batteries, light bulbs, fixtures, keys & key fobs, and we offer convenient services like phone and tablet repair.  Batteries Plus Bulbs associates are trustworthy, helpful, reliable, resourceful, and passionate. We are powered by a culture of trust, something we have to earn everyday by living up to our values.   

 

Equal Opportunity Employer / Disability / Veteran

Batteries Plus Bulbs
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If you need assistance seeking a job opportunity at this company, or if you need reasonable accommodation with the application process, please contact hr@batteriesplus.com

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