Batteries Plus Bulbs
  • Repair Operations - Corporate Office
  • Hartland, WI, USA
  • Hourly
  • Full Time

Full-benefits package including medical, dental, vision, and life insurance options, PTO - paid time off, holiday pay, 401(K) and match, pet insurance options, health and wellness programs, gym discounts, tuition reimbursement program, employee discounts, VTO- Volunteer Time Off, business casual office environment, and more


Looking for "office hours" instead of "retail store or hospitality industry hours"?  The Certification Technician - Device Repair provides virtual smartphone and tablet repair certification sessions and device repair call center customer support to Batteries Plus Bulbs associates at our 700+ stores nationwide. Located at our corporate office and national headquarters in Hartland, WI, the Certification Technician will assist in hosting virtual certification sessions using already established certification criteria. As we continue to grow our device repair service business, you will schedule and host certification sessions by webcam; to ensure our employees have demonstrated their expertise and knowledge in electronic device repair that meet or exceed industry standards. 

The Certification Technician will have at least one year of customer service experience, a High School Diploma or equivalent, working knowledge of MS Word and Excel, strong organizational skills, and excellent verbal communication skills.  Prior experience in electronic or device repair is helpful, but we will gladly provide extensive training to those willing to learn. Does this sound like a great new opportunity for you? If yes, apply today for consideration.

Responsibilities:

  • Coordinate device repair virtual certification training sessions
  • Host live webcam certification sessions for our store associates nationwide
  • Document and report training progress 
  • Provided customer service and support to employees of both franchise-owned stores and corporate-owned stores

Requirements:

  • Minimum one year of customer service experience
  • Prior experience in electronic or device repair is a plus
  • High School Diploma or equivalent
  • Strong technical aptitude and willingness to learn device repair
  • Working knowledge of MS Word and Excel
  • Strong organizational skills and attention to detail
  • Excellent verbal communication skills

 

A Bit About Us:

Trust is the center of our business. It governs everything we do and makes up the heart of our brand promise, "Today and every day, our neighbors trust us to help repower their lives". Our story began in 1988 with a single location in Green Bay, WI. Today, Batteries Plus Bulbs has over 700 retail store locations across the country. We are the nation's largest growing battery and light bulb franchise. Our stores provide an impressive selection of batteries, light bulbs, fixtures, keys & key fobs, and we offer convenient services like phone and tablet repair.  Batteries Plus Bulbs associates are trustworthy, helpful, reliable, resourceful, and passionate. We are powered by a culture of trust, something we have to earn everyday by living up to our values.   

 

Equal Opportunity Employer / Disability / Veteran

Batteries Plus Bulbs
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If you need assistance seeking a job opportunity at this company, or if you need reasonable accommodation with the application process, please contact hr@batteriesplus.com

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