Batteries Plus Bulbs
  • Product Support - Customer Care Team
  • Hartland, WI, USA
  • Hourly
  • Full Time

Full-benefits package including medical/dental insurance options, PTO - Paid Time Off, 401(K) & match, health & wellness programs, gym discounts, pet insurance, tuition reimbursement program, employee discounts on merchandise, VTO- Volunteer Time Off, business casual office environment, and more!


Are you passionate about helping customers?  Enjoy customer service but looking for "office hours" instead of "retail" hours?    The Customer Care Representative - Call Center is a vital member of our customer support team located at the Batteries Plus Bulbs corporate office and national headquarters in Hartland, WI.  In this role as the Customer Care Representative - Call Center, you will answer a high volume of incoming calls in an inbound customer call center office environment.

Our Customer Care Representatives provide a high level of customer service over the phone in a fast-paced, exciting, fun, and team-oriented environment.  You will have a passion for customer service, possess strong listening skills, be resourceful, helpful, and trustworthy while providing solutions to customer inquiries nationwide. We provide comprehensive training to set you up for success in your new role and a competitive benefits package.  Does this sound like a role made for you? If yes, apply today for consideration.  

Qualifications:

  • High school degree or equivalent required
    • Associates Degree in business, communication or related field preferred
  • Prior experience in customer service
    • Call center experience helpful
  • Ability to handle high call volumes in a fast-paced environment
  • Basic typing skills and working knowledge of MS Office or G-Suite
  • Problem-solving abilities to provide solutions and resolve customer inquiries 
  • Passion for customer service 

 

A Bit About Us:

Trust is the center of our business. It governs everything we do and makes up the heart of our brand promise, "Today and every day, our neighbors trust us to help repower their lives". Our story began in 1988 with a single location in Green Bay, WI. Today, Batteries Plus Bulbs has over 700 retail store locations across the country. We are the nation's largest growing battery and light bulb franchise. Our stores provide an impressive selection of batteries, light bulbs, fixtures, keys & key fobs, and we offer convenient services like phone and tablet repair.  Batteries Plus Bulbs associates are trustworthy, helpful, reliable, resourceful, and passionate. We are powered by a culture of trust, something we have to earn everyday by living up to our values.   

 

 

Equal Opportunity Employer / Disability / Veteran

 

Batteries Plus Bulbs
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If you need assistance seeking a job opportunity at this company, or if you need reasonable accommodation with the application process, please contact hr@batteriesplus.com

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